FAQ

By registering with the ROHDE Online Shop, shopping becomes even faster and more convenient. After successful registration, you'll benefit from: – Saving your billing and shipping address(es) – Saving your credit card details – An overview of your orders and their status – Wish list – Newsletter sign-up and cancellation – Easily downloading return labels yourself

Simply click on the "person" icon in the top menu bar. This takes you to the "Log In" area. Then select "Register" and create your own user profile. Enter your billing address and shipping address(es), and feel free to sign up for our newsletter to receive the latest news on exclusive models, discount promotions, and inspiring stories.

In the "Log In" area, you'll find the "Forgot password?" button. Click on it and enter the email address you used to register with the ROHDE Online Shop into the field. Within a few minutes, you'll receive an email with a link that lets you create a new password.

Unfortunately, we cannot accept orders by email, letter, fax, or phone.

First, select the item you'd like to order and add it to your cart using the "Add to Cart" button. In the cart, you can first collect the items you'd like to order. You can view your selection at any time under "Cart" and make changes to the selected items. To do this, simply click on the box icon at the top right of the screen. Once you've made your final selection, click the "Checkout" button to start the ordering process. To do this, click on the box icon at the top right of the screen again. You can choose to register as a customer (see "What are the benefits of registering?") or complete the order process as a guest without registering. Then follow the further instructions and select your billing and shipping address, as well as your preferred shipping and payment method. Before you complete your order, we'll summarize your details once more for you to review. You'll still have the opportunity to make corrections before submitting your order. By clicking the "Order with obligation to pay" button, you confirm your purchase and submit a binding offer to conclude a purchase agreement, which will be reviewed and then accepted by us.

If you haven't yet received a shipping confirmation email, you can contact our customer service and ask them to cancel the entire order. Unfortunately, once an order has been placed, you can no longer change the shipping/billing address, add or remove items, or change the size of individual items. If your order has already been shipped, you can exercise your statutory right of withdrawal within 14 days of receiving the goods and return them to us.

After completing your order, you will receive an order confirmation by email. This contains all the details of your order. As a registered customer, you can also track the status of your order in your account under "My Orders." As soon as the goods are shipped from our warehouse, you will receive a shipping confirmation from us by email.

In the ROHDE Online Shop, you can choose from these secure payment methods: Credit card (Visa + MasterCard + American Express), PayPal, Klarna, Apple Pay.

In the ROHDE Online Shop, goods are shipped via our logistics partner DPD. Standard delivery usually takes 2-4 business days.

As soon as we hand over your order to our logistics partner, you'll receive a shipping confirmation by email, including the DPD tracking number. You can use this number to track the status of your shipment on our website.

ROHDE covers most of the shipping costs for you. That's why we only charge you €3.95 in shipping costs per order for standard delivery within Germany.

To find out exactly where your package is, you can look up the tracking number with our shipping partner DPD. You received the DPD tracking number by email along with your shipping confirmation.

That's unfortunate, of course. Although we carry out thorough quality checks, in rare cases it can happen that the goods don't arrive in perfect condition. In this case, you can of course return the goods to us free of charge. Please simply contact us via our contact form and provide your order number and the reason for the complaint. You can find the order number in your customer account or in the order confirmation we sent you by email.

We currently only deliver to Germany. Therefore, purchases in the ROHDE Online Shop can only be shipped to an address within Germany.

As a registered customer, you can edit your shipping address or add additional shipping addresses in your account under "My Addresses."

After receiving the goods, you can return them to us within 30 days. The goods must be returned to us unworn, in their original condition, and in the original box. If the goods show signs of wear due to use, we reserve the right to charge for the loss in value. To return an item, simply log into your customer account on the ROHDE Online Shop and click on "Order History." There you'll find a list of your orders. Click on the "Returns" link next to your order. A pop-up will appear where you can generate your DPD return label. Within a few minutes, you'll receive your return label as a PDF by email for printing. Then simply stick the return label on your package and drop it off at a DPD parcel shop near you. If you don't have a customer account with the ROHDE Online Shop, please use our contact form for the return and provide your order number. You can find the order number in your customer account or in the order confirmation we sent you by email. Our customer service will send you a return label as a PDF by email for printing. Then simply stick the return label on your package and drop it off at a DPD parcel shop near you.

If you ordered as a guest, you can still easily return the relevant items. Simply click on this link, which will take you to the returns process. There, enter the email address you used to order and the order number of the order you'd like to return.

Yes, returns are free of charge. To return an item, simply log into your customer account on the ROHDE Online Shop and click on "Order History." There you'll find a list of your orders. Click on the "Returns" link next to your order. A pop-up will appear where you can generate your DPD return label. Within a few minutes, you'll receive your return label as a PDF by email for printing. Then simply stick the return label on your package and drop it off at a DPD parcel shop near you. If you don't have a customer account with the ROHDE Online Shop, please use our contact form for the return and provide your order number. You can find the order number in your customer account or in the order confirmation we sent you by email. Our customer service will send you a return label as a PDF by email for printing. Then simply stick the return label on your package and drop it off at a DPD parcel shop near you.

To return a damaged item, please contact our customer service via the contact form and provide your order number and the reason for the complaint. You can find the order number in your customer account or in the order confirmation we sent you by email. Our customer service will send you a return label as a PDF by email for printing. Then simply stick the return label on your package and drop it off at a DPD parcel shop near you.

Yes, of course. We'll then send you a new, undamaged item, provided it's in stock in the desired size and color. We'll inform you of this by email. For the return, please contact our customer service via the contact form.

After we receive and successfully inspect your return, we'll refund the purchase price using the payment method you used to buy from us. In the case of a purchase on invoice, your invoice amount will be reduced by the value of the returned item. You pay the invoice minus the goods you returned. If the payment has already been made, the amount will be credited to your bank account. Based on experience, the refund can take up to five business days (for a refund to your bank account) or up to ten days (for a refund to your credit card) after the return is processed.

Yes. As soon as the goods you sent arrive and are processed by us, you'll receive a confirmation of receipt by email.

Yes, of course. We'll then send you a new, undamaged item, provided it's in stock in the desired size and color. We'll inform you of this by email. For the return, please contact our customer service via the contact form.

You can reach our customer service by email Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 4:00 PM. Via the "Contact" link in the footer, you'll reach the contact form and can send a message to our customer service, which will be answered as quickly as possible.

To stay informed about trends, new arrivals, promotions, and offers from ROHDE, you can sign up for the newsletter. A newsletter sign-up field is integrated at the bottom of the ROHDE Online Shop. If you're already a registered customer at ROHDE, you can also sign up for the newsletter in your account under "My Personal Data." If you no longer wish to receive the newsletter, you can unsubscribe from the ROHDE newsletter as a registered customer in your account under "My Personal Data." Alternatively, you can unsubscribe from the ROHDE newsletter via the unsubscribe link in the footer of every newsletter.